Terms and Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. You are responsible for periodically reviewing these Terms and Conditions for applicable changes. Your use of this Web site after posting by us of any changes to these Terms and Conditions constitutes your acceptance to those changes. If you disagree with these Terms and Conditions (as they may be amended from time to time), or are dissatisfied with this Web site, please discontinue use of the site.

Applicable law and scope of conditions

These Terms and Conditions applicable to on line purchases through the ingeniumnaturals.com website are governed by the laws of the Province of Quebec. Any litigation will be submitted to a competent Quebec court.

Should any specific provision of the Terms and Conditions Applicable to the on line purchases be found to be unenforceable by a court of competent jurisdiction, this will not in any way affect the spirit and the scope of the conditions applicable to on line purchase, the remainder of which shall continue to be binding.

Should Ingenium Naturals Inc. fail to exercise one of its rights, this will not be construed as a renunciation to this right or to any of the provisions of the Terms and Conditions Applicable to on line purchases.

Copyright
The entire content included in this site, including but not limited to text, graphics or code is copyrighted, and referred to herein after as a “Collective Work” under Canadian and other copyright laws, and is the property of Ingenium Naturals Inc. The Collective Work includes works that are licensed to Ingenium Naturals Inc. Copyright 2015, Ingenium Naturals Inc. ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Ingenium Naturals Inc. or purchasing Ingenium Naturals Inc. products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Ingenium Naturals Inc. or to purchase Ingenium Naturals Inc. products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Ingenium Naturals Inc. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

Trademarks
All trademarks, service marks and trade names of Ingenium Naturals Inc. used in the Website are trademarks or registered trademarks of Ingenium Naturals Inc.

Prices
You consent to pay the price and all the fees indicated for the transaction. Except when specified otherwise, federal and provincial or state taxes are calculated in accordance with the shipping address and are included in the overall amount billed to the customer. All amounts are in US currency.

Coupons and Discounts
Coupons and Discounts cannot be applied to "Gift Certificates".

Rewards Program

Once an order is placed and shipped the MyRewards Point will be redeemable in 31 days, and must be used 365 days from that date.
 A minimum of 300 points are required for redemption.  Each 60 points redeemed per currency unit are equal to $1.  

The Reward Points will be calculated by reference to the net, pre-tax total of each purchase.
Reward Points will not be issued when purchasing “Gift Certificates”.
However, reward points will be issued when using a “Gift Certificate” in a transaction unless it is to purchase another “Gift Certificate”.

Ingenium Naturals reserves the right at any time to revoke these points without notice, or add or delete items eligible for Reward Points.

In accordance with Federal and Provincial Tax Legislation, GST, PST, HST, and any other applicable taxes are calculated and payable on the full amount of the purchase price before any reduction for redeemed points.

Reward Points can only be redeemed if the required point redemption level is acquired PRIOR to the redemption transaction. Only one redemption is available per transaction.

The minimum level of redemption points is 300 Reward Points for a value of 5$. 

Reward Points have no cash value and are not exchangeable for cash.


Payment Method

Payment by credit card (Visa or Mastercard) is the only payment method allowed for paying for purchases made on the Website. Declined credit card: In the case of incorrect or invalid credit information, exceeded credit limit or the issuer of your credit card refusing to pay for any other reason, an error message will appear on the screen.

Shipping and delivery methods

Ingenium Naturals Inc. must have received payment in full for the Order before proceeding with the delivery. Orders will be shipped out within 24 hours of confirming a payment. Ingenium Naturals Inc. shall deliver the products set out on the Order to the shipping address and such shipping address must be in either Canada or the United States. The delivery of products is subject to the rules applicable by Canada Post or the United States Postal Service, the selected suppliers. Products delivered by Canada Post and the United States Postal Service are delivered according to their standards of delivery from Monday through Friday, excluding statutory holidays. The delivery delays may vary for remote areas. Ingenium Naturals Inc. will make efforts which are commercially reasonable to deliver the products ordered in a 6-10 day delivery period, but may not be held responsible for delivery delays, losses or damages occurring during the delivery due to Canada Post or the United States Postal Service. Upon delivery of the products set out in the Order by Canada Post or the United States Postal Service, the product shall become your property. As different products may be shipped from different locations, the products in your orders may be delivered at different times.

When you place your order, you will be sent an email containing a tracking number, allowing you to track your order on the Canada Post or United States Postal Service websites.Standard delivery is currently free with any order of $70.00 USD or more before taxes.If the delivery deadline is exceeded or if you have received the wrong product, contact Customer Service at customerservice@ingeniumnaturals.com to clarify the situation.

Order Cancellations

If you wish to cancel your Order, our customer service department will be happy to help you. You can contact our customer service department by email at customerservice@ingeniumnaturals.com. If your Order has not yet been shipped, we will do everything we can to cancel your Order. Unfortunately we cannot cancel an Order that has already been shipped. Any Order that has been cancelled cannot be reactivated.

Out of stock: In the event that it would be impossible to complete your Order in a timely manner due to a product being out of stock, a notice will be sent to you by e-mail. You can then let us know if you wish to cancel your Order or not. If only one of the products of your Order is out of stock, we will cancel your Order but we will be able to place a new Order for the products available if you wish. A customer service representative will be happy to discuss options with you and provide full follow up.

Act of God

Ingenium Naturals Inc. shall not be held responsible for the non-execution, in whole or in part, of any of its obligations towards you, or for damages or losses that you could incur should the non-execution, damages or losses result from superior force or an Act of God.

Warranty, Typographical errors

Although Ingenium Naturals Inc. takes great care to ensure that the information on the Website is complete and accurate, it is possible that the Website contains errors or inaccuracies. Ingenium Naturals Inc. reserves the right to correct the errors and the inaccuracies and to change or update the information on the Website at all times, without advising any person in respect of changes in price, availability and description of the products offered.

Product labelling disclaimer

Unless otherwise noted, product names, descriptions and labeling are of Canadian or US origin. Except as expressly stated and agreed upon in advance Ingenium Naturals Inc. , nor any director, employee, agent, or representative of Ingenium Naturals Inc. , nor its subsidiaries and/or affiliates are engaged in rendering medical advice, diagnosis, treatment or other medical services that in any way create a physician-patient relationship through this Web site. Please read disclaimer here.

The products and the claims made about specific products on or through this Website have not been evaluated by the Federal Drug Administration or the Canadian Food and Drug Administration and are not approved to diagnose, treat, cure or prevent disease. The information provided on this Website is for informational purposes only and is not intended as a substitute for advice from your physician or other health care professional or any information contained on or in any product label or packaging. It is strongly recommended to consult with a healthcare professional before starting any diet, exercise or supplementation program, before taking any medication, or if you have or suspect you might have a health problem. Information about each product is taken from the labels of the products or from the manufacturer's information material. Supplementation should be used by persons 18 years and older.

Guarantees, Refunds and Returns

We want your shopping experience on the Website to be enjoyable. If you are not completely satisfied with the purchase you made on the Website, please contact our customer service department, within 30 days of the delivery of your product at customerservice@ingeniumnaturals.com.

Ingenium Naturals Inc. applies a “30 day 100% money back” satisfaction guarantee on all the products advertised on the Website. We also handle returns on a case-by-case basis with the ultimate objective of satisfying the customer. Ingenium Naturals Inc. may at its exclusive and sole discretion decide to exchange, refund, and/or compensate any unsatisfied customer if Ingenium Naturals Inc. resolves that the customer has been wronged in any way. We stand behind the quality of our products and want our customers to be satisfied with them. We'll always do our best to treat our customers fairly and reasonably, and in return we hope customers will be fair and reasonable with us.

If the customer chooses to return a product, we ask that all products be returned in their original packaging. All elements of the product being returned, including any free gifts delivered with the product, must be returned as well. Refunds shall include the total price of the item(s), minus shipping and handling fees. An address where the refunded product must be sent will be communicated to you once you have contacted customer service.

Once our distribution center has verified your returned products, we will be happy to credit your account for the amount of your purchase. We will not charge the customer a restocking fee. Once we receive the product, processing the return and credit to your account may take up to 15 days. Any refund will be remitted by the same payment method that was used when purchasing the product. In the case of products damaged during shipping, please contact our customer service department immediately. If you purchased something that was not right for you, we are more than happy to help you find a product more suited to your needs.

LIMITATION OF LIABILITY

Ingenium Naturals Inc. does not assume any liability for the inability to use the products, or materials, information and opinions provided on, posted to, or otherwise available through, this Website. Nor does it assume any liability or consequential damages that result from the use of products, or materials, information and opinions provided on, posted to, or otherwise available through, this Website. Reliance on these materials, information and opinions is solely at your own risk. Ingenium Naturals Inc. disclaims any liability for injury or damages resulting from the use of this Website, or the content contained thereon.

Ingenium Naturals Inc. WEB SITE, THE SITE CONTENT, AND THE PRODUCTS AND SERVICES PROVIDED ON OR AVAILABLE THROUGH THIS WEB SITE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITH ALL FAULTS. IN NO EVENT SHALL Ingenium Naturals Inc., OR ITS SUBSIDIARIES, AFFILIATES, VENDORS, OR THEIR RESPECTIVE DIRECTORS, EMPLOYEES OR AGENTS BE LIABLE FOR ANY DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF, OR INABILITY TO USE, THIS WEBSITE, THE WEBSITE CONTENT, ANY SERVICES PROVIDED ON OR THROUGH THIS WEBSITE OR ANY LINKED SITE, INCLUDING ANY SPECIAL, DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES, INCLUDING, BUT NOT LIMITED TO, PERSONAL INJURY, LOST PROFITS OR DAMAGES RESULTING FROM DELAY, INTERRUPTION IN SERVICE, VIRUSES, DELETION OF FILES OR ELECTRONIC COMMUNICATIONS, OR ERRORS, OMISSIONS OR OTHER INACCURACIES IN THIS WEBSITE OR THE SITE CONTENT, WHETHER OR NOT THERE IS NEGLIGENCE BY Ingenium Naturals Inc. AND WHETHER OR NOT Ingenium Naturals Inc. HAS BEEN ADVISED OF THE POSSIBILITY OF ANY SUCH DAMAGES. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Termination

These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Ingenium Naturals Inc. without notice at any time, or for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

Notice
Ingenium Naturals Inc. may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Ingenium Naturals Inc.

Use of Site

Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including Ingenium Naturals Inc. or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Participation Disclaimer

Ingenium Naturals Inc. does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Ingenium Naturals is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Ingenium Naturals Inc. reserves the right to block or remove communications or materials that it determines to be abusive, defamatory, obscene, fraudulent, deceptive, misleading, in violation of a copyright, trademark or other intellectual property right of another or offensive or otherwise unacceptable to Ingenium Naturals Inc. , in its sole discretion.

Indemnification
You agree to indemnify, defend, and hold harmless Ingenium Naturals Inc., its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third-Party Links
In an attempt to provide increased value to our visitors, Ingenium Naturals Inc. may link to other websites operated by third parties. However, even if the third party is affiliated with Ingenium Naturals Inc, Ingenium Naturals Inc. has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Ingenium Naturals Inc. Links to third-party websites are only for your convenience and therefore you access them at your own risk. Nonetheless, Ingenium Naturals Inc. seeks to protect the integrity of its Website and the links placed upon it and therefore requests any feedback regarding not only its own Website, but for websites it links to as well (including if a specific link does not work).

Website Security

To ensure the protection of information, SLL ("Secure Socket Layer") security software has been installed on the Website so that any information that passes through the Website is encrypted before going on the Internet to prevent unauthorized interception of your data.

Ingenium Naturals Inc. is committed to safeguarding your privacy online. We understand the importance of privacy to our customers and visitors to our Website. Our use of personally identifiable information is governed by our Privacy Policy and by accessing and using our Website you agree to be bound by that policy.

You recognize and agree that when submitting your personally identifiable information to Ingenium Naturals Inc. while Ingenium Naturals Inc. has safeguards in place to prevent unauthorized access or interception, there is no absolute guarantee of security. IN THE UNLIKELY EVENT OF AN INTERCEPTION OR UNAUTHORIZED ACCESS DESPITE OUR EFFORTS, Ingenium Naturals Inc. SHALL NOT BE RESPONSIBLE FOR SUCH INTERCEPTIONS OR UNAUTHORIZED ACCESS, OR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES (INCLUDING LOST PROFITS) SUFFERED BY A CUSTOMER OR USER, EVEN IF Ingenium Naturals Inc. HAS PREVIOUSLY BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Ingenium Naturals Inc. DOES NOT WARRANT, EITHER EXPRESSLY OR TACITLY, THAT THE INFORMATION PROVIDED BY ANY CUSTOMER SHALL BE FREE FROM INTERCEPTION OR UNAUTHORIZED ACCESS, AND DOES NOT PROVIDE ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. EACH CUSTOMER IS RESPONSIBLE FOR MAINTAINING THE CONFIDENTIALITY OF HIS OR HER OWN PASSWORD.