PLEASE READ THE FOLLOWING
TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of
this site agree that access to and use of this site are subject to the
following terms and conditions and other applicable law. You are responsible
for periodically reviewing these Terms and Conditions for applicable changes.
Your use of this Web site after posting by us of any changes to these Terms and
Conditions constitutes your acceptance to those changes. If you disagree with these
Terms and Conditions (as they may be amended from time to time), or are
dissatisfied with this Web site, please discontinue use of the site.
Applicable law and
scope of conditions
These Terms and Conditions applicable
to on line purchases through the ingeniumnaturals.com website are governed by
the laws of the Province of Quebec. Any litigation will be submitted to a
competent Quebec court.
Should any specific provision
of the Terms and Conditions Applicable to the on line purchases be found to be unenforceable
by a court of competent jurisdiction, this will not in any way affect the
spirit and the scope of the conditions applicable to on line purchase, the
remainder of which shall continue to be binding.
Should Ingenium Naturals Inc.
fail to exercise one of its rights, this will not be construed as a
renunciation to this right or to any of the provisions of the Terms and Conditions
Applicable to on line purchases.
The entire content included in this site, including but not limited to text,
graphics or code is copyrighted, and referred to herein after as a “Collective
Work” under Canadian and other copyright laws, and is the property of Ingenium
Naturals Inc. The Collective Work includes works that are licensed to Ingenium
Naturals Inc. Copyright 2015, Ingenium Naturals Inc. ALL RIGHTS RESERVED.
Permission is granted to electronically copy and print hard copy portions of
this site for the sole purpose of placing an order with Ingenium Naturals Inc.
or purchasing Ingenium Naturals Inc. products. You may display and, subject to
any expressly stated restrictions or limitations relating to specific material,
download or print portions of the material from the different areas of the site
solely for your own non-commercial use, or to place an order with Ingenium
Naturals Inc. or to purchase Ingenium Naturals Inc. products. Any other use,
including but not limited to the reproduction, distribution, display or
transmission of the content of this site is strictly prohibited, unless
authorized by Ingenium Naturals Inc. You further agree not to change or delete
any proprietary notices from materials downloaded from the site.
All trademarks, service marks and trade names of Ingenium Naturals Inc. used in
the Website are trademarks or registered trademarks of Ingenium Naturals Inc.
You consent to pay the price
and all the fees indicated for the transaction. Except when specified
otherwise, federal and provincial or state taxes are calculated in accordance
with the shipping address and are included in the overall amount billed to the
customer. All amounts are in US currency.
Coupons and Discounts
Coupons and Discounts cannot be applied to "Gift Certificates".
A minimum of 300 points are required for redemption. Each 60 points redeemed per currency unit are equal to $1.
The Reward Points will be calculated by reference to the net, pre-tax
total of each purchase.
Reward Points will not be issued when
purchasing “Gift Certificates”.However, reward points will be issued
when using a “Gift Certificate” in a transaction unless it is to purchase another “Gift
Ingenium Naturals reserves the right at
any time to revoke these points without notice, or add or delete items eligible
for Reward Points.
In accordance with Federal and
Provincial Tax Legislation, GST, PST, HST, and any other applicable taxes are
calculated and payable on the full amount of the purchase price before any
reduction for redeemed points.
Reward Points can only be redeemed if
the required point redemption level is acquired PRIOR to the redemption
transaction. Only one redemption is available per transaction.
The minimum level of redemption points is 300 Reward Points for a value of 5$.
Reward Points have no cash value and
are not exchangeable for cash.
Payment by credit card (Visa
or Mastercard) is the only payment method allowed for paying for purchases made
on the Website. Declined credit card: In the case of incorrect or invalid
credit information, exceeded credit limit or the issuer of your credit card
refusing to pay for any other reason, an error message will appear on the
Shipping and delivery methods
Ingenium Naturals Inc. must
have received payment in full for the Order before proceeding with the
delivery. Orders will be shipped out within 24 hours of confirming a
payment. Ingenium Naturals Inc. shall
deliver the products set out on the Order to the shipping address and such
shipping address must be in either Canada or the United States. The delivery of
products is subject to the rules applicable by Canada Post or the United States
Postal Service, the selected suppliers. Products delivered by Canada Post and
the United States Postal Service are delivered according to their standards of delivery from
Monday through Friday, excluding statutory holidays. The delivery delays may
vary for remote areas. Ingenium Naturals Inc. will make efforts which are
commercially reasonable to deliver the products ordered in a 6-10 day delivery
period, but may not be held responsible
for delivery delays, losses or damages occurring during the delivery due to
Canada Post or the United States Postal Service. Upon delivery of the products
set out in the Order by Canada Post or the United States Postal Service, the
product shall become your property. As different products may be
shipped from different locations, the products in your orders may be delivered
at different times.
When you place
your order, you will be sent an email containing a tracking number, allowing
you to track your order on the Canada Post or United States Postal Service
websites.Standard delivery is currently free with any order of $70.00 USD or
more before taxes.If the delivery deadline is exceeded or if you have received
the wrong product, contact Customer Service at email@example.com to clarify the
If you wish to cancel your
Order, our customer service department will be happy to help you. You can
contact our customer service department by email at firstname.lastname@example.org.
If your Order has not yet been shipped, we will do everything we can to cancel
your Order. Unfortunately we cannot cancel an Order that has already been
shipped. Any Order that has been cancelled cannot be reactivated.
Out of stock: In the event that it would be impossible to
complete your Order in a timely manner due to a product being out of stock, a
notice will be sent to you by e-mail. You can then let us know if you wish to
cancel your Order or not. If only one of the products of your Order is out of
stock, we will cancel your Order but we will be able to place a new Order for
the products available if you wish. A customer service representative will be
happy to discuss options with you and provide full follow up.
Act of God
Ingenium Naturals Inc. shall
not be held responsible for the non-execution, in whole or in part, of any of
its obligations towards you, or for damages or losses that you could incur
should the non-execution, damages or losses result from superior force or an
Act of God.
Although Ingenium Naturals Inc. takes great care to ensure that the information
on the Website is complete and accurate, it is possible that the Website
contains errors or inaccuracies. Ingenium Naturals Inc. reserves the right to
correct the errors and the inaccuracies and to change or update the information
on the Website at all times, without advising any person in respect of changes
in price, availability and description of the products offered.
Product labelling disclaimer
Unless otherwise noted, product names, descriptions and labeling
are of Canadian or US origin. Except as expressly stated and agreed upon in
advance Ingenium Naturals Inc. , nor any director, employee, agent, or
representative of Ingenium Naturals Inc. , nor its subsidiaries and/or
affiliates are engaged in rendering medical advice, diagnosis, treatment or
other medical services that in any way create a physician-patient relationship
through this Web site. Please read disclaimer here.
The products and the claims made about specific products on or
through this Website have not been evaluated by the Federal Drug Administration
or the Canadian Food and Drug Administration and are not approved to diagnose,
treat, cure or prevent disease. The information provided on this Website is for
informational purposes only and is not intended as a substitute for advice from
your physician or other health care professional or any information contained
on or in any product label or packaging. It is strongly recommended to consult
with a healthcare professional before starting any diet, exercise or
supplementation program, before taking any medication, or if you have or
suspect you might have a health problem. Information about each product is
taken from the labels of the products or from the manufacturer's information
material. Supplementation should be used by persons 18 years and older.
Guarantees, Refunds and Returns
We want your shopping
experience on the Website to be enjoyable. If you are not completely satisfied
with the purchase you made on the Website, please contact our customer service
department, within 30 days of the delivery of your product at email@example.com.
Ingenium Naturals Inc.
applies a “30 day 100% money back” satisfaction guarantee on all the products
advertised on the Website. We also
handle returns on a case-by-case basis with the ultimate objective of
satisfying the customer. Ingenium Naturals Inc. may at its exclusive and sole
discretion decide to exchange, refund, and/or compensate any unsatisfied
customer if Ingenium Naturals Inc. resolves that the customer has been wronged
in any way. We stand behind the quality of our products and want our customers
to be satisfied with them. We'll always do our best to treat our customers
fairly and reasonably, and in return we hope customers will be fair and
reasonable with us.
If the customer chooses to
return a product, we ask that all products be returned in their original
packaging. All elements of the product being returned, including any free gifts
delivered with the product, must be returned as well. Refunds shall include the total price of the
item(s), minus shipping and handling fees.
An address where the refunded product must be sent will be communicated
to you once you have contacted customer service.
Once our distribution center
has verified your returned products, we will be happy to credit your account
for the amount of your purchase. We will not charge the customer a restocking
fee. Once we receive the product, processing the return and credit to your
account may take up to 15 days. Any refund will be remitted by the same payment
method that was used when purchasing the product. In the case of products
damaged during shipping, please contact our customer service department
immediately. If you purchased something
that was not right for you, we are more than happy to help you find a product
more suited to your needs.
LIMITATION OF LIABILITY
Ingenium Naturals Inc. does not assume any liability for the inability to use
the products, or materials, information and opinions provided on, posted to, or
otherwise available through, this Website. Nor does it assume any liability or
consequential damages that result from the use of products, or materials,
information and opinions provided on, posted to, or otherwise available
through, this Website. Reliance on these materials, information and
opinions is solely at your own risk. Ingenium Naturals Inc. disclaims any
liability for injury or damages resulting from the use of this Website, or the
content contained thereon.
Ingenium Naturals Inc. WEB SITE, THE SITE CONTENT, AND THE
PRODUCTS AND SERVICES PROVIDED ON OR AVAILABLE THROUGH THIS WEB SITE ARE
PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITH ALL
FAULTS. IN NO EVENT SHALL Ingenium Naturals Inc., OR ITS SUBSIDIARIES,
AFFILIATES, VENDORS, OR THEIR RESPECTIVE DIRECTORS, EMPLOYEES OR AGENTS BE
LIABLE FOR ANY DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR
IN CONNECTION WITH YOUR USE OF, OR INABILITY TO USE, THIS WEBSITE, THE WEBSITE
CONTENT, ANY SERVICES PROVIDED ON OR THROUGH THIS WEBSITE OR ANY LINKED SITE,
INCLUDING ANY SPECIAL, DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, EXEMPLARY OR
CONSEQUENTIAL DAMAGES, INCLUDING, BUT NOT LIMITED TO, PERSONAL INJURY, LOST
PROFITS OR DAMAGES RESULTING FROM DELAY, INTERRUPTION IN SERVICE, VIRUSES,
DELETION OF FILES OR ELECTRONIC COMMUNICATIONS, OR ERRORS, OMISSIONS OR OTHER
INACCURACIES IN THIS WEBSITE OR THE SITE CONTENT, WHETHER OR NOT THERE IS
NEGLIGENCE BY Ingenium Naturals Inc. AND WHETHER OR NOT Ingenium Naturals Inc. HAS BEEN ADVISED OF THE POSSIBILITY OF ANY
SUCH DAMAGES. Applicable law may not allow
the limitation of exclusion of liability or incidental or consequential
damages, so the above limitation or exclusion may not apply to you.
These terms and conditions are applicable to you upon your accessing the site
and/or completing the registration or shopping process. These terms and
conditions, or any part of them, may be terminated by Ingenium Naturals Inc. without
notice at any time, or for any reason. The provisions relating to Copyrights,
Trademark, Disclaimer, Limitation of Liability, Indemnification and
Miscellaneous, shall survive any termination.
Ingenium Naturals Inc. may
deliver notice to you by means of e-mail, a general notice on the site, or by
other reliable method to the address you have provided to Ingenium Naturals
Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by
use of obscene or abusive language, is strictly forbidden. Impersonation of
others, including Ingenium Naturals Inc. or other licensed employee, host, or
representative, as well as other members or visitors on the site is prohibited.
You may not upload to, distribute, or otherwise publish through the site any
content which is libelous, defamatory, obscene, threatening, invasive of
privacy or publicity rights, abusive, illegal, or otherwise objectionable which
may constitute or encourage a criminal offense, violate the rights of any party
or which may otherwise give rise to liability or violate any law. You may not
upload commercial content on the site or use the site to solicit others to join
or become members of any other commercial online service or other organization.
Ingenium Naturals Inc. does
not and cannot review all communications and materials posted to or created by
users accessing the site, and is not in any manner responsible for the content
of these communications and materials. You acknowledge that by providing you
with the ability to view and distribute user-generated content on the site,
Ingenium Naturals is merely acting as a passive conduit for such distribution
and is not undertaking any obligation or liability relating to any contents or
activities on the site. However, Ingenium Naturals Inc. reserves the right to
block or remove communications or materials that it determines to be abusive,
defamatory, obscene, fraudulent, deceptive, misleading, in violation of a
copyright, trademark or other intellectual property right of another or
offensive or otherwise unacceptable to Ingenium Naturals Inc. , in its sole
You agree to indemnify, defend, and hold harmless Ingenium Naturals Inc., its
officers, directors, employees, agents, licensors and suppliers (collectively
the "Service Providers") from and against all losses, expenses,
damages and costs, including reasonable attorneys' fees, resulting from any
violation of these terms and conditions or any activity related to your account
(including negligent or wrongful conduct) by you or any other person accessing
the site using your Internet account.
In an attempt to provide increased value to our visitors, Ingenium Naturals Inc.
may link to other websites operated by third parties. However, even if the third
party is affiliated with Ingenium Naturals Inc, Ingenium Naturals Inc. has no
control over these linked sites, all of which have separate privacy and data
collection practices, independent of Ingenium Naturals Inc. Links to third-party
websites are only for your convenience and therefore you access them at your
own risk. Nonetheless, Ingenium Naturals Inc. seeks to protect the integrity of
its Website and the links placed upon it and therefore requests any feedback regarding
not only its own Website, but for websites it links to as well (including if a
specific link does not work).
To ensure the protection of
information, SLL ("Secure Socket Layer") security software has been
installed on the Website so that any information that passes through the
Website is encrypted before going on the Internet to prevent unauthorized
interception of your data.
Ingenium Naturals Inc. is
committed to safeguarding your privacy online. We understand the importance of
privacy to our customers and visitors to our Website. Our use of personally
agree to be bound by that policy.
recognize and agree that when submitting your personally identifiable information
to Ingenium Naturals Inc. while Ingenium Naturals Inc. has safeguards in place
to prevent unauthorized access or interception, there is no absolute guarantee
of security. IN THE UNLIKELY EVENT OF AN INTERCEPTION OR UNAUTHORIZED ACCESS
DESPITE OUR EFFORTS, Ingenium Naturals Inc. SHALL NOT BE RESPONSIBLE FOR SUCH
INTERCEPTIONS OR UNAUTHORIZED ACCESS, OR ANY DIRECT, INDIRECT, SPECIAL,
INCIDENTAL, OR CONSEQUENTIAL DAMAGES (INCLUDING LOST PROFITS) SUFFERED BY A
CUSTOMER OR USER, EVEN IF Ingenium Naturals Inc. HAS PREVIOUSLY BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES. Ingenium Naturals Inc. DOES NOT WARRANT, EITHER EXPRESSLY OR TACITLY,
THAT THE INFORMATION PROVIDED BY ANY CUSTOMER SHALL BE FREE FROM INTERCEPTION
OR UNAUTHORIZED ACCESS, AND DOES NOT PROVIDE ANY IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. EACH CUSTOMER IS
RESPONSIBLE FOR MAINTAINING THE CONFIDENTIALITY OF HIS OR HER OWN PASSWORD.