Guarantees, Refunds and Returns.
We want your shopping experience on the Website to be enjoyable. If you are not completely satisfied with the purchase you made on the Website, please contact our customer service department, within 30 days of the delivery of your product at firstname.lastname@example.org.
Ingenium Naturals Inc. applies a “30 day 100% money back” satisfaction guarantee (with the exception of shipping and handling fees) on all the products advertised on the Website. We also handle returns on a case-by-case basis with the ultimate objective of satisfying the customer. Ingenium Naturals Inc. may at its exclusive and sole discretion decide to exchange, refund, and/or compensate any unsatisfied customer if Ingenium Naturals Inc. resolves that the customer has been wronged in any way. We stand behind the quality of our products and want our customers to be satisfied with them. We'll always do our best to treat our customers fairly and reasonably, and in return we hope customers will be fair and reasonable with us.
If the customer chooses to return a product, we ask that all products be returned in their original packaging. All elements of the product being returned, including any free gifts delivered with the product, must be returned as well. Refunds shall include the total price of the item(s), minus shipping and handling fees. An address where the refunded product must be sent will be communicated to you once you have contacted customer service.
Once our distribution centre has verified your returned products, we will be happy to credit your account for the amount of your purchase. We will not charge the customer a restocking fee. Once we receive the product, processing the return and credit to your account may take up to 15 days. Any refund will be remitted by the same payment method that was used when purchasing the product. In the case of products damaged during shipping, please contact our customer service department immediately.
If you purchased something that was not right for you, we are more than happy to help you find a product more suited to your needs.